SOLOTICA & RAINBOW COMPLETE: RETURNS & POLICY
ALL SALES ARE FINAL! There will be no replacement of your lenses or a refund issued if you do not like the color OR if the parameters are not suitable for your eyes. When ordering from our online store, YOU ARE CONFIRMING THAT YOU HAVE CONSULTED WITH YOUR EYE CARE SPECIALIST. We can only accept returns if the lenses are found to be factory defective.
Defective Contact Lenses
Goods received within 5 days are returnable or exchangeable if and only if the product have defect. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follow:
1. Lens was torn or broken in SEALED bottle
2. Lens was in odd shape in SEALED bottle
3. Lens was expired in SEALED bottle
If the product (contact lenses) purchased becomes defective within 5 days from the date of receipt, the customer should contact DAILYBEAUTYNEEDS and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria.
In the rare event where the lenses you receive are factory defective, we will exchange the lenses free of charge. Defective contact lenses may only be exchanged for the exact same color and series of lens. We cannot issue refunds for defective items. Please note that the defective lenses will have to be returned before we can exchange them. If your contact lenses are defective please notify us right away (within 5 days of receiving your shipment, we don't accept returns after 5 days). When returning defective lenses, please put them into a lens case that comes with your package containing lens solution and package them carefully to ensure they are not damaged in shipment. Contact lenses that are sold in vials can be returned in their original vials.
DAILYBEAUTYNEEDS will not entertain any complaints after the 5 days grace period. Shipping charges for returns of defective lenses will be carried by the customer.
SOLOTICA & RAINBOW COMPLETE : All Sales Are Final / Refund Policy
All sales are final. Returns/exchanges will only be permitted if products are defective and in SEALED container or your package returned back to us from custom during transit to international.
In the case of a return or exchange the buyer is responsible for all shipping costs, and must provide a tracking number to us.
* Shipping costs will not be refunded.
* We are not responsible for any package lost or stolen.
* We are not responsible for anything "lost" in the mailing process if the tracking number is being shown as "Delivered."
* If a package is returned to us due to an "insufficient address" given on the order, the customer will pay for shipping for the item to be re-shipped.
DAILYBEAUTYNEEDS is not responsible for the end result of colored contact lenses. The photos / images are provided by the manufacturers and therefore are merely illustrative and may not reach the expected result according to the color that is described on the product page.
For All Other Product Returns:
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
15% RESTOCKING FEE.